Kite confirms quality: official 36-month warranty on backpacks from the 2026 collection

We are happy to share some important news: Kite backpacks 2026 collection now come with an official warranty of 3 years. This means 36 months of brand responsibility for its product and even more confidence for buyers that they have made the right choice.

Quality and reliability, proven over time

Kite has been on the market for over 20 years and has become a favourite for thousands of families. It is a brand that values customer loyalty. That is why the decision to offer a three-year warranty is a logical continuation of the brand’s philosophy. We know very well how our backpacks perform in real life, and we are ready to take official responsibility for this. For the customer, this means peace of mind and confidence in their choice; for the partner, it is a strong argument in favour of the product.

In the category of school backpacks, a three-year official warranty is well perceived by buyers as a sign of genuine care and responsibility for the product. Kite consciously assumes warranty obligations, understanding that a backpack will accompany a child for more than one season and will withstand daily active use.

As a result, customers become more confident in their choices, doubts disappear during the purchase process, and trust in the brand is formed. And trust, as we know, quickly turns into loyalty and repeat purchases. Therefore, Kite’s 36-month official warranty applies at all stages of sale. We boldly reach new heights and set high standards in our industry.

Important for partners

We recommend posting information about warranty terms and conditions on the store’s website and in the product description in advance. This helps the buyer get the full picture before making a purchase.

If an end consumer contacts us with a warranty issue, communication is organised through the point of sale or online store where the purchase was made.

All enquiries are dealt with as quickly as possible to ensure customer satisfaction.

The warranty is valid under the following conditions:

• The product was purchased at retail outlets or online stores Official Dealers and Authorised Partners.
• To confirm a warranty claim, you must provide receipt or other proof of purchase.
• The product is used as intended, and the consumer complies with the operating rules specified on the label.

Warranty period: 36 months from the date of purchase. If the actual transfer of goods occurs later, the warranty begins on the date of receipt by the consumer.

The Kite warranty works as a long-term trust tool: it lowers the barrier to purchase, increases customer satisfaction, and encourages repeat business with the brand. Clear terms and conditions and an understandable interaction scheme in case of complaints make this process comfortable and predictable for partners.

Kite stands for reliability and quality that has been proven over time.